FAQ

How do I make an order?

Browse the product menu, add items to your shopping basket and follow the instruction chart at the checkout.

Do I need to open an account to place an order online?

No, you don’t have to open an account with us to shop at itha.co.uk

Do I need to sign for my order?

If you choose standard shipping you do not require a signature, however if you select recorded delivery then you will need to sign for the order. Most of our parcels will fit through a standard UK letter box.

Are all your products produced in the UK?

Yes, all products handmade in London.

Are all your products vegetarian friendly?

Yes, all our products are vegetarian friendly. 

Are all your products cruelty free?

Yes, none of our products are tested on animals. We believe in beauty without cruelty.

Do you use any preservatives in your products? And how long is the shelf life for your products?

No, our products do not contain any preservatives. And once opened, finish within 6 months.